Do I need to create an account so I can place an order?
You can place an order without creating an account and check out as a guest, but if you have an account you can benefit of storing your information, so you will not have to enter it again for your subsequent orders
How will I know my order has been received?
Right after confirming your order, we will display a confirmation message with your order number. You will also receive a summary and receipt via email. If you've created an account, your order will be visible in "my account/ my orders"
How can I check the status of my order?
Upon placing your order, you first receive an email confirmation with your order number; this is also your receipt. Once your order is shipped, you receive a confirmation email that it has been shipped with your tracking number and a link. To track your order, click on the link in your email shipping notification.
How can I change my shipping address?
You can change your address during the checkout process or if you have an account you can edit or change your address at anytime. BUT: Once an order has been placed, we are unable to change the address as the order is immediately transferred to our warehouse for processing.
How do I change or cancel an order?
Orders are processed as soon as you submit them and CANNOT be cancelled or modified. This is to ensure you receive your order as fast as possible
Are Mineraline products effective on the skin?
Yes, We invest in research and development, with more than 20 years of experience.
Our antioxidant Vitaserum was Pure Global Beauty awards 2019 finalist
How can the Dead Sea minerals be beneficial for my skin?
Since ancient times, the Dead Sea has been renowned for its therapeutic
properties. People have traveled to its shores for centuries to soak in the
salty, majestic waters, and cover their skin with Dead Sea mud.
The benefits of Dead Sea salt and mud include: Purifying pores, exfoliating
skin, hydrating the skin, treating acne, reducing fine lines, reducing skin
roughness, calming skin allergies, treating eczema and Psoriaris, promoting
hair growth, and many other benefits.
Does Mineraline use recyclable packaging for its products?
Mineraline care for the environment, therefore we use recyclable, environmentally friendly packaging. We also encourage our customers to recyle our packaging so we can all save on natural resources by reusing waste products
Are Mineraline products "Vegan" products?
Yes, since we do not use any animal products or by-products
Are Mineraline products tested on animals?
No, Mineraline are agaisnt testing on animals.
Does Mineraline use parabens in its products?
No, all our products are paraben-free.
What are Parabens?
Parabens are a type of preservative, first introduced in the 1950s. They're used to prolong shelf life in many health and beauty products by preventing the growth of mould and bacteria within them
How do I know if any certain product is suitable for my skin type?
In order to display the products that are suitable for your skin type, you have to filter the products " By concern" and the list of products that is made for your skin type will be viewable.
Also you can check underneath each product has an icon whether its suitable for all skin types or only for a certain skin type only
Also you can always ask for our advise through "contact us"
When should I stop using Mineraline products?
While we are confident that mineraline products will improve your skin, if your skin is sensitive, we recommend testing any product on a small area before applying thoroughly.
Do not use any product if you have allegy to any of its' ingredients
Discontinue use immediately if rash, irritation, or discomfort develops.
When should I start using "Time it!" range?
Our experts recommend to start using anti-aging products at the age 25 with a proper skincare routine, since the first signs of aging starts to appear post 30
How should I properly store my products
Keep your products properly stored and cared for in order to prolong their effectiveness and thereby maximize your results. keep them stored in a cool spot. Try to avoid direct sunlight and steam to get the most out of our formulas.
Does Mineraline ship products internationally?
Yes, we offer an international product online order service.
Is there any shipping fees?
No shipping fees, Mineraline offers a free shipping Worldwide
Which payment methods are available? Or How should I pay for my order?
Paypal is the only available shipping method
Is cash on delivery an option for payment?
Unfortunately, we do not offer cash on Delivery method